Most Recent Apple SVC-19A Exam Dumps

Prepare for the Apple Service Fundamentals Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Apple SVC-19A exam and achieve success.

The questions for SVC-19A were last updated on May 1, 2025.

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Question No. 1

After iCloud Backup has been turned on, iCloud can automatically back up the iOS device each day over Wi-Fi.

Which of the following criteria must be met before these daily backups can be made automatically?

AiTunes is open on the host computer.

BThe iOS device is plugged into the host computer via USB.

CThe iOS device is in Airplane Mode.

DThe iOS device is connected to a power source.

Show Answer

Correct Answer: D

Question No. 2

What are the features of using iCloud as a backup method for an iOS device?

AAlways encrypts backups.

BBackups can be encrypted or un-encrypted.

COffers up to 200 TB of storage.

DThe customer can make backups over cellular networks.

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Correct Answer: B

Question No. 3

Which of the following customer statements would alert you to a safety issue? (Choose two.)

AMy iPhone flashed and sparked when I tried to charge it.

BThe corner of my iPad is badly bent.

CMy iPhone has fluctuating sound levels. Sometimes it is deafening.

DThe screen is too bright. It hurts my eyes.

EMy new Apple Watch makes me itchy and my wrist is red and irritated.

FThe home button on my iPhone seems to have sunk.

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Correct Answer: A, F

Question No. 4

If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina, 15-inch, Mid 2015), what steps should he take before continuing with the repair?

AVisually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

BVisually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

CDispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

DContinue using the top case assembly with battery that fell to the floor if there are no signs of damage.

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Correct Answer: A

Question No. 5

Please refer to the following information to answer the questions on the right.

Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.

Which action should Baron avoid while listening to Lucille?

ARecording notes

BFocusing on the customer

CInterrupting

DSmiling

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Correct Answer: C

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