Most Recent Avaya 3312 Exam Dumps

Prepare for the Avaya Aura Contact Center Administration exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 3312 exam and achieve success.

The questions for 3312 were last updated on May 2, 2025.

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Question No. 1

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2 %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.

BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.

CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

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Correct Answer: D

Question No. 2

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.

Which Call Presentation Class option would be used to accomplish this task?

ACall Force Delay

BReturn to Queue

CAfter Call Break for N seconds

DPut DN on hold to answer call

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Correct Answer: A

Question No. 3

A customer with an Avaya Aura Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?

AInput

BTreatment

CIVR

DOutput

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Correct Answer: D

Question No. 4

Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

AIt supports the Active Directory link to the Computer Telephony Integration (CTI) agent.

BIt links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).

CIt supports the Avaya Agent Desktop.

DIt anchors customer calls, announcements, and agent calls to the AAMS conference it created.

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Correct Answer: A

Question No. 5

A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.

Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

AUser type

BLogin ID

CCreate CCT Agent

DCCMA Login Account Details

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Correct Answer: D

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