Most Recent Avaya 3312 Exam Dumps

Prepare for the Avaya Aura Contact Center Administration exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

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The questions for 3312 were last updated on Jun 3, 2026.

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Question No. 1

When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority, the customer would like the call to be presented to the agent who has been idle the longest since their last Automatic Call Distribution/Control Directory Number (ACD/CDN) call.

Where is this parameter configured?

AReal Time Statistics > Agent Statistics

BHistorical Statistics > Parameters

CSkillset Definition > Call Age Preference

DGlobal Setting > Agent Order Preference

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Correct Answer: D

Question No. 2

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

AAssign the '#' as a call variable.

BUse the Terminating Character (termchar) configuration entry to set the value.

CThe terminating character is always '#'.

DAdd an extra number to the Number of Digits value.

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Correct Answer: C

Question No. 3

Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.

Which type of intrinsic uses CLID data to determine routing?

ACall

BSkillset

CTime

DTraffic

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Correct Answer: C

Question No. 4

A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.

Which task can be performed from this view?

ACreate a new skillsets.

BDelete a supervisor.

CAdd a skillset to a script.

DSchedule an Agent to Skillset assignment.

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Correct Answer: A

Question No. 5

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:

IF DNIS = SOOO THEN

QUEUE TO SKILLSET customer_service

WAIT 2

ELSF

QUEUE TO SKILLSET general_lnfo

WAIT 2

END IF

QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?

ACallers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.

BCallers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.

CCallers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.

DCallers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backupskillset.

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Correct Answer: D

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