Most Recent Avaya 3312 Exam Dumps

Prepare for the Avaya Aura Contact Center Administration exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 3312 exam and achieve success.

The questions for 3312 were last updated on Mar 1, 2026.

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Question No. 1

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).

What is used to configure this service?

ATask Flow Executor (TFE)

BApplication Programming Interface (API)

CData Exchange Server (DX Server)

DDatabase Integration Wizard (DIW)

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Correct Answer: A

Question No. 2

Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.

AThe Local View can be populated with Contact Center View data.

BApplication Manager Data added to the Local View is automatically updated in the Contact Center View.

CThe Local View can be launched as a stand-alone option from an executable on a user's machine.

DBy default, when the Local View is initially opened it includes the same data as the Contact Center View.

ENew applications created In the Local View may be added to the Contact Center View using the Synchronization View.

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Correct Answer: A, C, E

Question No. 3

Refer to the exhibit.

The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.

If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?

AThe user would not be able to access the Audit Trail from the Launchpad.

BThe user would not be able to acquire Control Directory Numbers (CDN).

CThe user would not be able to create new administrative users.

DThe user would not be able to configure new agents.

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Correct Answer: C

Question No. 4

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.

Which Call Presentation Class option would be used to accomplish this task?

ACall Force Delay

BReturn to Queue

CAfter Call Break for N seconds

DPut DN on hold to answer call

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Correct Answer: A

Question No. 5

Refer to the exhibit.

According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

ASusan can change her user name and password.

BSusan can bulk load data through the Configuration spreadsheets.

CSusan will have access to Real Time Reporting on her launchpad.

DSusan can add, delete, and edit Control Directory Numbers (CDN).

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Correct Answer: C

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