Most Recent Avaya 33810X Exam Dumps

Prepare for the Avaya Aura Contact Center Solution Design Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 33810X exam and achieve success.

The questions for 33810X were last updated on May 6, 2025.

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Question No. 1

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.

Which statement describes what the Avaya support department needs be prepared to tell the manager?

ADifferent Presence client software are supported on Avaya Agent Desktop.

BAgent Desktop does not support co-resident Skype for Business client software.

CMicrosoft Lync Server are not supported.

DMicrosoft Skype Server are not supported.

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Correct Answer: A

Question No. 2

A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.

Which solution meets these customer requirements?

AAvaya IX Workplace

BAvaya Callback Assist

CAvaya IX M Workspaces

DAvaya Agent Desktop

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Correct Answer: C

Question No. 3

A design specialist has scheduled his first discovery conversation with a customer.

Which three factors would the specialist be able to address with the customer? (Choose three.)

AUncertainty

BFear

CDoubt

DAnxiety

EWorry

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Correct Answer: B, C, E

Question No. 4

A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture,

What is the purpose of the Logical Architecture Diagram?

AIt highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

BAs a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

CIt depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.

DIt IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.

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Correct Answer: C

Question No. 5

When using a browser to administer the Avaya Aura Contact Center, which browser is supported with CCMA?

AFirefox 66.0 32 bit

BGoogle Chrome 74.0 64 bit

CMicrosoft Edge 64 bit

DMicrosoft Internet Explorer 11.0 32 bit

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Correct Answer: D

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