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Most Recent Avaya 33820X Exam Dumps

 

Prepare for the Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 33820X exam and achieve success.

The questions for 33820X were last updated on Apr 22, 2026.
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Question No. 1

Refer to the exhibit.

Based on the following features and functions:

* Able to choose the best agent available to handle an outbound contact

* Supports behavior-based past and predicted future behavior for customers and agents

* Supports data trending to determine patterns which is refreshed daily

* POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?

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Correct Answer: D

Question No. 2

Refer to the exhibit.

A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.

Which component shown in the exhibit is responsible for launching applications?

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Correct Answer: C

Question No. 3

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

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Correct Answer: D

Question No. 4

You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.

The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

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Question No. 5

Which key Avaya Aura Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

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