Most Recent Avaya 7392X Exam Dumps

Prepare for the Avaya Aura Call Center Elite Implementation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 7392X exam and achieve success.

The questions for 7392X were last updated on Jul 19, 2026.

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Question No. 1

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

AIt is possible to use Vector Directory Number (VDN) skill preferences.

BCall Management System (CMS) or IQ must be used as the reporting tool.

CIt includes Export Agent Selection (EAS) and Business Advocate (BA).

DService Level Maximize (SLM) can be used as a skills-based call distribution type.

ESLM can be used as an agent-based call distribution type.

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Correct Answer: B, C, D

Question No. 2

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.

Which feature must be activated on the system-parameters customer-options to allow this?

ACall Work Codes

BAuthorization Codes

CReason Codes

DAUX State Codes
Reference :
Avaya Aura Call Center 6.0 Overview Page 26

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Correct Answer: C

Question No. 3

If an agent has the skills to handle one call:

Under the skill level handling preference, which o( the calls will the agent handle first?

ACall 1

BCall 2

CCall 3

DCall 4

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Correct Answer: A

Question No. 4

While configuring the Service Observing feature, which three forms should be configured and/or verified? (Choose three.)

ASystem Parameters Customer-Options

BClass of Restriction

CVuStats Display

DFeature-Related System Parameters

EClass of service

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Correct Answer: B, C, D

Question No. 5

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

AThe supervisors class of restriction (COR) must have the field 'Can Force a Work State Change''

BThe supervisors class of services (COS) must have the field 'Add/Remove Agent Skills' set to Y.

CThe supervisors COR must have the field 'Add/Remove Agent Skills' set to y.

DThe supervisors COS must have the field 'Can Force a Work State Change' set to y.

EThe agent's COS must have the field 'Add/remove Agent skills'' set to y.

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Correct Answer: C

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