Most Recent Avaya 7392X Exam Dumps

Prepare for the Avaya Aura Call Center Elite Implementation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 7392X exam and achieve success.

The questions for 7392X were last updated on May 5, 2025.

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Question No. 1

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

AAutomatic Number Identification (ANI)

BBasic Call Management System (BCMS)

CVuStats

DService Level Maximizer (SLM)

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Correct Answer: B

Question No. 2

Which option describes a feature access code?

Aany group of 1 to 4 digits which can include asterisk (') and pound (#) signs at the beginning

Bany group of 1 to 6 digits

Cany group of 1 to 4 digits where an '(asterisk) can appear anywhere

Dany group of digits and asterisks (*) or pound signs (#)

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Correct Answer: B

Question No. 3

Refer to the exhibit.

You configured vectors in New York and Denver locations to look ahead interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that all calls are interflowing to Denver.

What would cause all calls to interflow to Denver?

AThe route-to number command in step 6 in New York is allowing all calls to interflow to Denver.

BThe wait-time command is step 3 on Denver is considered a call acceptance command and allowing all calls to interflow.

CThe wait-time command step 1 in Denver is considered a call acceptance command and allowing all calls to interflow.

DStep 8 in the Denver command should be busy command.

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Correct Answer: A

Question No. 4

Refer to the exhibit.

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

What would be the reason for this?

AVDN Override on VDN 7202 is set to no

BVDN Override on VDN 7201 is set to yes

CThe caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease

DNo agents are staffed in skill 1

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Correct Answer: A

Question No. 5

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.

Which statement is true about the configuration of this feature?

AThe supervisors class of restriction (COR) must have the field 'Can Force a Work State Change''

BThe supervisors class of services (COS) must have the field 'Add/Remove Agent Skills' set to Y.

CThe supervisors COR must have the field 'Add/Remove Agent Skills' set to y.

DThe supervisors COS must have the field 'Can Force a Work State Change' set to y.

EThe agent's COS must have the field 'Add/remove Agent skills'' set to y.

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Correct Answer: C

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