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Question 1

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

AThe Incorrect Status Poll VDN is defined in HSR application form.

BThe Console Permission is NOT enabled.

CThe Route-pattern TSC settings has a setting = n.

DThe Interflow Vector Is not defined at the remote location.

EThe Status Poll VDN is using TAC Instead of aar analysis digits.

Correct answer: A, B, C

Question 2

What is the process for routing calls to one or more networked locations that appear as single center called?

AVirtual Site Routing

BMultiple Routing

CBest Service Routing

DInterflow Routing

Correct answer: D

https://downloads.avaya.com/css/P8/documents/100081982

Question 3

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).

Which command in the vector would invoke NCR when using LAI?

Aroute-to number 9112920414 with cov y if unconditionally

Broute-to number 112920414 with cov n if unconditionally

Croute-to number r112920414 with cov n if unconditionally

Droute-to number *r112920414 with cov n if unconditionally

Correct answer: C

Question 4

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

AThe agent's idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

BThe agent's idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

CThe agent's idle time is always adjusted down by 20 seconds

DThe agent's idle time is always adjusted up by 20 seconds

Correct answer: B

Question 5

A company using Avaya Aura Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.

As a part of a good Global Support Services (CSS) methodology, what should the company do next?

AReduce or eliminate the business Impact of the vector by testing the vectors.

BIdentify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.

CTake corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.

DDetermine the frequency and severity of the Issue where the vector does not route calls properly

Correct answer: B

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