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A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?
Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
Consider the message:
2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO -- SMSVendorSnapin-3.4.0.0.80601 -- Response is {'accounts'': [{''messageService'':''SMS'', ''name'':''smsdemo'',''url'':''www.test.com'',''apiId'':''1'',''apiPassword'':'''',''external'':'''',''extra1'':'''',''extra2'':'''',''capabilities ][{''type'':''TEXT'',''maximumLength'':160}],''identities'':[{''identifier'':''01715123456''}]}]}
Which component and log file contains log messages of this kind?
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