MBP18 Exam Dumps and Practice Questions

When ordering goods from an online shop, a customer is given a choice of delivery methods. If the customer lives within certain qualifying locations, they can select same day delivery for an extra cost.

Request of location the customer can choose to have their order delivered to their home for a change of 2 select a weekend delivery to their home for 6, or choose to have their order delivered to a local store to collect, which is free.

Purchase of large products are dealt with by a separate delivery service, so customer are contacted once their order has been placed to arrange special delivery.

What are the input for the task select delivery type?

A classic car racing club has regular race days. A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include:

- Monitor race positions The real-time display of race positions and lap times.

- Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race

- Restrict access to the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced

- Comply with data protection legislation. All proposed record management systems must comply with government regulation concerning data storage and access.

Which of these is a functional requirement of an IT solution?

The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.

The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.

Which of the following includes an internal and external performance measure?

Currently, all training offered by a company is delivered through classroom-based courses. The company recognizes that there is a need to offer a broader method of instruction. Such a change will enable company to return its market share and grow its customer base.

The proposed solution, driven by the IT department, will offer courses delivered over the web and 'on demand.'' this will include supported videos, games and quizzes. All courses will be accredited by examination bodies and sample exams will also be offered online. Student will be able to make online notes as needed and back these up. 10 guard against accident loss.

The following have been identified on 'to-be process models:

a) Watch Video

b) Create quiz

c) Accredit course.

d) Undertake sample examination.

e) Backup

Which of these would be considered as functional requirements relating to student use of the proposed IT system?

The owner of a shop is taking a telephone order from a customer for a new vacuum cleaner. He needs to take and confirm customer details in this ordering process. As part of this, he enters the customer details onto a system.

What does the entry of the customer's name, address and contact number represent?