Most Recent Certinia PSA-Sysadmin Exam Dumps

Understanding the 'wksp_navigation' Error in PSA Workspaces:

The error occurs when a user does not have the necessary Apex Class permissions for the Project Management Workspace Navigation Component.

Options Analysis:

Option A: 'Add the 'PSA Workspace Navigation Apex Class' Permission Set to the User' Incorrect. No such predefined permission set exists.

Option B: 'Create a Permission Control for the user for 'Workspaces' for their Region, Practice, or Group' Incorrect. Permission controls manage regional access but do not grant access to Apex Classes.

Option C: 'Add the Apex Class 'wksp_navigation' to the User's Permission Set or Profile' Correct! The missing access must be manually added via Profiles or Permission Sets.

Steps to Fix the Issue:

Navigate to Setup Permission Sets.

Select the relevant Permission Set for affected users.

Click on Apex Class Access and add 'wksp_navigation'.

Save and test workspace access.

PSA Sys Admin Essentials Student Guide.

To update Resource Roles in PSA, you need to modify the picklists of two objects:

Contact Object -- This contains the primary Resource Role field, which determines a resource's default role.

Assignment Object -- This ensures that resource role updates apply to assignments where resources are staffed.

Option B (Work Calendars) is incorrect because Work Calendars define availability, not Resource Roles.

Thus, the correct answers are A and C.

PSA Sys Admin Essentials Student Guide Fall 20

Why is Utilization Reporting Showing Inflated Hours?

Inflated utilization hours often occur when the report aggregates hours incorrectly.

Cause 1: Report Not Grouped by Resource (Correct - Option B)

If the Resource grouping is missing, billable, calendar, and credited hours might be summed multiple times.

Solution: Edit the report and add 'Resource' as a grouping field.

Cause 2: Incorrect Time Period Type Filter (Correct - Option C)

Utilization calculations are based on specific time period types (month, quarter, year).

If a report is missing the correct filter, hours might be duplicated across different time periods.

Solution: Apply a filter for the correct 'Time Period Type' (e.g., Month, Quarter, or Year).

Why Not the 'End Date' Filter? (Option A Incorrect)

The End Date filter controls the date range but does not impact hour duplication.

PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Pages 113-116.

A Resource Record is a critical entity in PSA that allows individuals to be allocated to projects and log their time and expenses.

Being Assigned to a Project:

A resource must be registered as a PSA Resource to be allocated to a project.

Assignments link Resources to Projects and Tasks for scheduling and workload planning.

Entering a Timecard and Expense Report:

Resources must exist in PSA for time and expense entry.

If a Resource Record is missing, users cannot log timecards or submit expenses.

What a Resource Record is NOT Required For:

Creating a milestone does not require a Resource Record. Milestones are financial events linked to a project, not individual resources.

PSA System Administration Guide

Understanding Expense Editing in PSA:

Once an expense is approved and the 'Include in Financials' field is selected, expenses are locked for modification.

However, managers can still edit expenses before a billing event is created with the correct permission control.

Options Analysis:

Option A: 'Expense Ops Edit' Correct! Grants edit access to approved expenses before they are included in billing events.

Option B: 'Expense Entry' Incorrect. This allows expense creation, not modification of approved expenses.

Option C: 'Expense Edit' Incorrect. This general permission does not override locked expense records.

Steps to Enable Expense Editing for Managers:

Go to Permission Controls in PSA Administration.

Create a new Permission Control for the manager.

Assign Expense Ops Edit permission.

Save and test the ability to edit approved expenses.

PSA Sys Admin Essentials Student Guide.