A point in a supply chain where problems may arise and affect business costs is referred to as what?
Comprehensive and Detailed Explanation From Exact Extract of Documents:
A touch point is defined in the L5M5 study guide (old p.85, new p.112) as a stage in the supply chain where risks or problems may occur, impacting costs or performance. Examples include transport (risk of damage or loss) and quality control (risk of defective goods). Identifying touch points enables procurement professionals to implement risk mitigation strategies, such as insurance, supplier audits, or contingency planning, thereby strengthening supply chain resilience.
Reference: Managing Ethical Procurement and Supply (L5M5) Study Guide, p.112