Most Recent Cisco 500-052 Exam Dumps

Prepare for the Cisco Unified Contact Center Express exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Cisco 500-052 exam and achieve success.

The questions for 500-052 were last updated on May 7, 2025.

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Question No. 1

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose

ALongest available

BLeast skilled

CMost handled contacts

DMost skilled

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Correct Answer: A, D

Question No. 2

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

AThe name of the layout is passed to the agent desktop via a keyword variable that is named user layout.

BThe layout is associated to the team under Team Resources.

CThe layout is associated to the CSQ definition.

DThe layout is associated to the desktop layout under Team Resources.

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Correct Answer: A

Question No. 3

The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.)

APlot and view performance data.

BMonitor the replication status of historical data store.

CMonitor the Cisco Unified CCX CTI port status and take corrective action.

DDownload log files from Cisco Unified CCX nodes.

ECheck the number of active calls in the Cisco Unified CCX system.

FMonitor the WAN link status.

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Correct Answer: A, C, D

Question No. 4

What enables you to monitor past agent seat license usage?

Athe traffic analysis historical report

Bthe port and agent seat utilization historical report in Cisco Unified Intelligence Center

Cthe overall Cisco Unified CCX statistics in Cisco Unified Real-Time Monitoring Tool

Dthe port-monitoring tool in Cisco Unified Real-Time Monitoring Tool

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Correct Answer: B

Question No. 5

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

ACache Document

BTrigger Application

COn Exception Goto

DCall Subflow

EConnect

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Correct Answer: B, D

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