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When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. What CVP does next is it delivers this string via SIP invite to the Virtual Voice Browser (VVB), which will execute a VXML application on behalf of CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11
What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)
B Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. E Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. Reference = [Cisco Finesse Administration Guide Release 12.5(1)], page 13; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9
1: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - User Roles
2: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Value List Collections
3: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Designer
4: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Definition Designer
ABC customer needs to have an External configure bridge for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs. What is the required number of conference bridge resources?
B The required number of conference bridge resources for Mobile Agent agent greetings with an Average greeting time of 10 secs and a Mobile Agent call rate of 8 secs is 18. This can be calculated by dividing the average greeting time by the call rate and multiplying by two (for duplexed PGs). For example: (10 / 8) x 2 = 2.5 x 2 = 5 conference bridge resources per PG pair. Since there are four PG pairs in a PCCE deployment, the total number of conference bridge resources is 5 x 4 = 20. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 97
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
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