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How does Cisco define Business Critical Services?
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
Expert guidance and best practices to optimize their network performance, security, and availability
Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
Insights and analytics to measure and improve their operational efficiency, agility, and innovation
What is the future state goal of licensing at Cisco?
Smart License is the future state goal of licensing at Cisco, which aims to:
Simplify and streamline license management across Cisco products and solutions
Provide customers with a flexible and transparent way to consume Cisco software
Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager)
Reduce operational costs and complexity for customers and partners
Which services are contained in the CX portfolio?
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
Which strategy contributes to the successful renewal of service contracts?
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