Most Recent Cisco 820-605 Exam Dumps

Prepare for the Cisco Customer Success Manager exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Cisco 820-605 exam and achieve success.

The questions for 820-605 were last updated on May 4, 2025.

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Question No. 1

Which two elements are used to track and measure as key performance indicators? (Choose two.)

Alagging

Blearning

Cscoping

Dleading

Estrategizing

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Correct Answer: A, D

Question No. 2

What is an objective of the Customer Success Manager?

Amake decisions on behalf of the customer to reduce time to value

Btrain customers to ensure they understand the full capabilities of the solution

Chelp customers recognize the self-service model

Dsolve customer problems to attain business outcomes

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Correct Answer: D

Question No. 3

On which two objectives should communication with customer executives focus? (Choose two.)

Areturn on investment

Bproduct improvement

Cnew sales

Duser training

Etime to value

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Correct Answer: A, E

Question No. 4

Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

Aincrease in new subscribers or increase in end users

Bnumber of incidents reported or number of compliance issues

Creduction in headcount or operational support costs

Dcustomer and employee feedback

Enumber of activities completed or increase in direct time

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Correct Answer: E

Question No. 5

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

AThe adoption campaign provides notifications of new feature releases.

BThe adoption campaign surveys all end users for product feedback.

CThe adoption campaign notifies customers of a critical bug.

DThe adoption campaign provides free trial licenses for feature upgrades.

EThe adoption campaign provides free user training.

Show Answer

Correct Answer: B, E

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