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Prepare for the CompTIA A+ Core 2 Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the CompTIA 220-1102 exam and achieve success.
The questions for 220-1102 were last updated on Jun 17, 2025.
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A company's help desk receives numerous calls from employees reporting issues related to a current security breach. Which of the following steps should the help desk team take to document the breach?
In the event of a security breach, documenting the incident is crucial for tracking, analysis, and resolution. The appropriate steps should ensure thorough documentation and communication:
Option A: Record the details in the ticketing system.Correct Answer. The ticketing system is the primary tool for IT support to track incidents. Recording the details in the ticketing system ensures that all relevant information is documented systematically, can be easily accessed, and tracked through the resolution process.
This aligns with best practices in incident documentation and support systems information management as outlined in the CompTIA A+ Core 2 (220-1102) Exam Objectives, Section 4.1.
Option B: Take screenshots and attach them to the root cause analysis.While screenshots can be useful, the first step should be to record the details in the ticketing system. Screenshots may be added later as supplementary information.
Option C: Discuss the incident with the company's legal team.Involving the legal team is important for certain aspects of a security breach, but the initial step should still be to document the incident in the ticketing system.
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the login issue?
EAP-TLS is a method of authentication that uses certificates to establish a secure tunnel between the client and the server3.The certificates have a validity period and must be renewed before they expire1.If the user has been on an extended leave and has not logged in to the computer in several months, it is possible that the certificate on the client or the server has expired and needs to be renewed2. The other options are not directly related to EAP-TLS authentication or 802.1X network access.
When a user attempts to open an email using a company-issued smartphone, the user receives a message stating the email is encrypted and cannot be opened. The user forwards the email to a personal account and receives the same message. The user then contacts the IT department for assistance. The technician instructs the user to contact the sender to exchange information in order to decode the message. Which of the following will the user receive from the sender?
When an email is encrypted and the recipient cannot open it, the issue typically revolves around the need for encryption keys. Encryption keys are used to encode and decode the email content, ensuring that only authorized recipients with the correct key can access the information. In this scenario, the user would need to receive the appropriate decryption key from the sender to unlock and read the encrypted email. This exchange ensures that sensitive information remains secure during transmission and is only accessible to intended recipients.
An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented?
RADIUS stands for Remote Authentication Dial-In User Service and it is a protocol that provides centralized authentication, authorization, and accounting for network access. RADIUS can be used to implement a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi.This is also known as 802.1X authentication or EAP-TLS authentication
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use?
The technician should use dfrgui.exe to defragment the hard drive1
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