Most Recent Exin ITSM20F.EN Exam Dumps

Prepare for the Exin IT Service Management Foundation exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Exin ITSM20F.EN exam and achieve success.

The questions for ITSM20F.EN were last updated on Apr 21, 2026.

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Question No. 1

What is a Configuration Baseline?

AA benchmark of the service provider's capability

BA configuration audit report

CA snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

DThe change requests allocated to a release

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Correct Answer: C

Question No. 2

Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

Ahow they can provide policies and a framework for a Management System

Bhow they contribute to the achievement of the Service Management objectives

Chow they contribute to the Total Cost of Ownership (TCO)

Dhow they contribute to the total salary reduction

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Correct Answer: B

Question No. 3

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

Ato ensure that a process exists for the procurement of suppliers

Bto ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business

Cto ensure that subcontracted suppliers meet contractual requirements in all circumstances

Dto ensure that supplier processes and procedures are defined where outsourced

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Correct Answer: B

A . Incorrect. This is outside the scope of the standard.

B . Correct. A focus on end-to-end Service management is essential plus it is required by the standard.

C . Incorrect. This is the responsibility of the Lead Suppliers.

D . Incorrect. The Service Provider needs to retain management control, but does not define the supplier processes.

Question No. 4

The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?

ACustomer satisfaction

BMajor non-conformities

CProblems

DResource utilization

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Correct Answer: C

Question No. 5

The ISO/IEC 20000 standard requires that a minimum set of service reports is produced. How are these service reports used?

AAs input to financial management in order to determine charges for the service

BAs the basis for making management decisions and taking corrective actions

CTo present a professional image of the company

DTo compare the performance of the Service Desk with service targets

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Correct Answer: B

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