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Most Recent Genesys GCX-ARC Exam Dumps

 

Prepare for the Genesys Cloud CX: Architect Certification Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys GCX-ARC exam and achieve success.

The questions for GCX-ARC were last updated on Jun 16, 2025.
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Question No. 1

You are trying to create a new flow. Which option lists the correct sequence of steps?

1. Log on to Architect.

2. Click + Add to create a new flow.

3. In the Settings section, modify the settings and options as needed.

4. Select the type of flow.

5. Add the required tasks to the flow.

6. Add the required menu(s) to the flow.

7. Publish the flow.

8. Validate the flow.

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Correct Answer: D

Question No. 2

What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

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Correct Answer: C

Question No. 3

Which definition matches the ACD Evaluation Method Best Available Skills?

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Correct Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


Question No. 4

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

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Correct Answer: C

Question No. 5

Select the container that holds an audio message and/or text-to-speech pairings on a ''per language'' basis.

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Correct Answer: C

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