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You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
Which definition matches the ACD Evaluation Method Best Available Skills?
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
Select the container that holds an audio message and/or text-to-speech pairings on a ''per language'' basis.
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