Most Recent Genesys GCX-GCD Exam Dumps

Prepare for the Genesys Cloud CX: Developer Certification Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys GCX-GCD exam and achieve success.

The questions for GCX-GCD were last updated on May 2, 2025.

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Question No. 1

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A80 calls must be answered every 20seconds.

B80% of calls must be answered within 20seconds.

C20 chats and calls must be answered in 80seconds.

D20 chats and calls must be answered in 80seconds.

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Correct Answer: B

Question No. 2

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

ALanguages

BMedians

CSkills

DIndex Ratings

EKnowledge levels

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Correct Answer: A

Question No. 3

What is the timeout period for reconnecting the chat session?

ATwo minutes

BThree Minutes

CFour Minutes

DFive Minutes

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Correct Answer: A

Question No. 4

Which of the following applies to the Notifications API?

AThe ping/pong messages will tell you if the socket is dropped or not.

BThe ping message will tell you if the authentication token is expired or not.

CThere is noping message for Notification APIs.

DThe ping messages are for topic subscriptions.

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Correct Answer: A

Question No. 5

Which of the following statements defines a fatal question in an Evaluation Form?

AFatal questions are weighted higher than non-fatal questions.

BFatal questions are critical questions If scored 'No', the evaluation score will be zero.

CFatal questions are critical questions If scored No the agent will be removed from the queue.

DFatal questions are the same as critical questions.

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Correct Answer: B

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