Prepare for the Genesys Cloud CX: Developer Certification Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?
You can schedule a callback using a POST request to /api/v2/conversations/callbacks. The only required parameters when creating a callback are ''callback number'' and either ''queueld'' or ''routingData''.
What is the difference between ''queueld'' and ''routingData''?
Which dialing mode dials multiple contacts once an agent becomes available?
From the _______________ page, you can monitor the number of API requests in the built-in dashboard.
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.
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