Most Recent Genesys PC-CIC-Core Exam Dumps

Prepare for the Genesys PureConnect: CIC Core Certification Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Genesys PC-CIC-Core exam and achieve success.

The questions for PC-CIC-Core were last updated on Apr 21, 2026.

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Question No. 1

If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?

AAn agent could receive up to 3 chats at once.

BThe system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.

CAn agent could receive up to 2 chats at once.

DThis is a misconfiguration of ACD calculations, and would result in no chats being distributed.

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Correct Answer: C

Question No. 2

What queue type requires handler customization to configure and finalize ACD processing?

ACustom

BLogical Workgroup

CGroup Ring

DFunctional Workgroup

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Correct Answer: A

Question No. 3

What port should be configured for managed IP phone registration when using DHCP option 160?

A8089

B8060

C8061

D8088

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Correct Answer: D

Question No. 4

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.

How can you configure CIC to automatically notify the supervisor when this happens?

ACreate an alert in interaction Supervisor on 'Longest Talk Time'.

BCreate a Talk Time Alert in the Interaction Administrator Alerts Container.

CCheck the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

DSet an alert in the Workgroups container under the ACD lab in Interaction Administrator.

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Correct Answer: A

Question No. 5

Given no additional configuration settings, what statement is true regarding this workgroup?

AThis is a logical workgroup.

BCalls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.

CCalls that are routed to this workgroup will ring the agent who has been in an available status the longest.

DThis workgroup is not functional because no extension is assigned.

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Correct Answer: B

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