Which of the following is the GREATEST concern when an organization cannot clearly explain an AI system's decision-making process and the origin of its inputs?
Explainability and input transparency are foundational requirements for responsible AI governance. When these are absent, organizations lose the ability to identify when AI systems produce harmful, biased, or inaccurate results---leaving those harms undetected and unaddressed.
Why C is Correct: According to ISACA AAIR, the inability to explain AI decisions is most dangerous because it creates an environment where discriminatory or inaccurate outputs can persist undetected. This exposes the organization to regulatory penalties (particularly under anti-discrimination, financial services, and privacy laws), reputational damage, and harm to affected individuals. The detection gap---not knowing what the system is doing wrong---is the core governance failure.
Why A is Wrong: External provider dependence is a third-party risk management concern. While relevant, it is a structural risk that can be addressed through contract management, not an immediate consequence of lacking explainability.
Why B is Wrong: Declining adoption rates represent a change management and trust concern. Business unit reluctance to adopt AI is a cultural and operational issue, not the primary risk from unexplainable AI decisions.
Why D is Wrong: Manual review bottlenecks represent operational inefficiency. They may result from lack of confidence in AI outputs but do not represent the primary organizational harm from unexplainability.