You work as a systems engineer for BlueWell Inc. Which of the following tools will you use to look outside your own organization to examine how others achieve their performance levels, and what processes they use to reach those levels?
Benchmarking is the tool used by system assessment process to provide a point of
reference by which performance measurements can be reviewed with respect to other organizations.
Benchmarking is also recognized as Best Practice Benchmarking or Process Benchmarking. It is a process used in management and mostly
useful for strategic management. It is the process of comparing the business processes and performance metrics including cost, cycle time,
productivity, or quality to another that is widely considered to be an industry standard benchmark or best practice. It allows organizations to
develop plans on how to implement best practice with the aim of increasing some aspect of performance.
Benchmarking might be a one-time event, although it is frequently treated as a continual process in which organizations continually seek out
to challenge their practices. It allows organizations to develop plans on how to make improvements or adapt specific best practices, usually
with the aim of increasing some aspect of performance.
Answer C is incorrect. The ISO 9001:2000 standard combines the three standards 9001, 9002, and 9003 into one, called 9001. Design
and development procedures are required only if a company does in fact engage in the creation of new products. The 2000 version sought to
make a radical change in thinking by actually placing the concept of process management front and center ('Process management' was the
monitoring and optimizing of a company's tasks and activities, instead of just inspecting the final product).
The ISO 9001:2000 version also demands involvement by upper executives, in order to integrate quality into the business system and avoid
delegation of quality functions to junior administrators. Another goal is to improve effectiveness via process performance metrics numerical
measurement of the effectiveness of tasks and activities. Expectations of continual process improvement and tracking customer satisfaction
were made explicit.
Answer B is incorrect. Six Sigma is a business management strategy, initially implemented by Motorola. As of 2009 it enjoys widespread
application in many sectors of industry, although its application is not without controversy.
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and variability in manufacturing
and business processes. It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of
people within the organization ('Black Belts', 'Green Belts', etc.) who are experts in these methods. Each Six Sigma project carried out within
an organization follows a defined sequence of steps and has quantified financial targets (cost reduction or profit increase). The often used Six
Sigma symbol is as follows:

Answer D is incorrect. Capability Maturity Model Integration (CMMI) was created by Software Engineering Institute (SEI). CMMI in
software engineering and organizational development is a process improvement approach that provides organizations with the essential
elements for effective process improvement. It can be used to guide process improvement across a project, a division, or an entire
organization. CMMI can help integrate traditionally separate organizational functions, set process improvement goals and priorities, provide
guidance for quality processes, and provide a point of reference for appraising current processes. CMMI is now the de facto standard for
measuring the maturity of any process. Organizations can be assessed against the CMMI model using Standard CMMI Appraisal Method for
Process Improvement (SCAMPI).