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The options below include some of the activities in a human-centred design process. Which one of these options lists those activities in the correct order?
Which two of the following are frequently used usability evaluation methods?
A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by this website?
ISO 9241 -A family of standards covering human-centred design.
Note: 1.
ISO 9241 includes standards related to
a. Software ergonomics;
b. The human-centred design process;
c. Displays and display related hardware;
d. Physical input devices;
e. Workplace ergonomics;
f. Environment ergonomics;
g. Control centres

If a user's mental model of an interactive system is incomplete or contradictory,
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