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Prepare for the ISTQB Usability Testing Certification exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
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The questions for CT-UT were last updated on Mar 8, 2026.
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Usability reviews aim to identify potential usability problems based on certain criteri
a. Which of the following is a reasonable criterion for a usability review?
Usability reviews are grounded in established guidelines, such as ISO 9241-110 or Nielsen's heuristics, that specify how interfaces should behave to support effectiveness, efficiency, and satisfaction. These standards provide objective criteria against which an expert can judge a design's usability.
Which of the following is a principal task of the usability test moderator role?
One of the moderator's core responsibilities is to develop and present the specific tasks that participants will perform during the session. Logging problems is typically handled by an observer or analyst, while creating survey plans and writing the overall test plan fall outside the moderator's in-session role.
What's the difference between an informal usability review and an expert usability review?
An informal review can be carried out by anyone on the team without specialized training, relying on ad-hoc feedback and observations. An expert usability review, by contrast, is performed by trained usability professionals who apply systematic methods or heuristics.
You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
A well-defined usability task uses a realistic scenario and goal (''find a suited smartphone within your $200 budget with infrared sensor and order it''), without prescribing exact clicks. This lets you observe how users naturally navigate, search, and complete the order process - directly measuring the main goal of placing an order.
Which of the following is the best description for a usability test session?
guidance of a moderator while observers watch and collect data, capturing real user interactions and behaviors.
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