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Prepare for the Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Microsoft MB-220 exam and achieve success.

The questions for MB-220 were last updated on Sep 6, 2026.

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Question No. 1

You are a functional consultant analyzing the insights of the Marketing Page available in Dynamics 365 Marketing to collect data for a management presentation.

Which element should you analyze to obtain information on the number of times the page was opened?

AVisits

BInteractions

COverview

DSubmissions

Show Answer

Correct Answer: A

https://docs.microsoft.com/en-us/dynamics365/marketing/insights

Question No. 2

You are a Dynamics 365 Marketing functional consultant.

You need to create a customer journey to capture responses. You complete all the configuration tasks in Dynamics 365 Marketing. However, upon monitoring the journey statistics you notice that nothing was triggered.

What should you do to fix this issue?

APublish the journey to go-live.

BEnable an audit trail to capture the events.

CCheck the security role.

DEnable logs to find the root cause.

Show Answer

Correct Answer: A

https://github.com/MicrosoftDocs/dynamics-365-customer-engagement/blob/main/ce/marketing/customer-journeys-create-automated-campaigns.md

Question No. 3

You are creating a multi-day conference event that is attended by attendees. The attendees will require hotel accommodations.

You need to block off rooms for single occupancy, double occupancy and suites at the hotel.

Which method should you use to accomplish your task?

ACreate a hotel record and then a hotel room allocation record for each room type.

BCreate a hotel record and then a single hotel room reservation record for all room types.

CCreate a hotel record and then a single hotel room allocation record for all room types.

DCreate a hotel record and then a hotel room reservation record for each room type.

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Correct Answer: A

https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/invite-register-house-event-attendees

Question No. 4

You have a customer journey that sends an email, creates a phone call activity and sends a text message.

Which set of actions must you take to activate your customer journey?

AValidate, then Go Live.

BCheck for Errors, then Publish

CValidate, then Publish.

DCheck for Errors, then Go Live.

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Correct Answer: D

Question No. 5

Your company currently has a customer journey that is running.

You have been tasked with making changes to the template without interrupting the customer journey.

Will you be able to accomplish this task?

ANo. The customer journey template is locked for editing while it is Live, Editable.

BYes, if you set the customer journey as Stopped and modify the template.

CYes, if you set the customer journey as Live, Editable and modify the template.

DNo. The customer journey cannot be edited without being at least temporarily stopped.

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Correct Answer: A

https://docs.microsoft.com/en-gb/dynamics365/marketing/go-live#customer-journey-go-live-operations-and-status

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