Prepare for the Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Microsoft MB-910 exam and achieve success.
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.
You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?
You have a chart that displays a summary of accounts by industry.
You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?
All employees at a company work eight hours each day Monday through Friday. A resource named Resource1 has 40 hours available for a specific week.
You need to schedule Resource1 to work on a project during that week. The resource must work the hours detailed below:
Which allocation method should you use?
You would have to create separate bookings for each of the working days.
https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/faq-allocation-methods
You use Customer Insights - Data.
You need to evaluate sales data to identity whether you are meeting business goals. Which object should you create to evaluate the data?
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