Your AutoSupport does not automatically send reports to NetApp's ActiveIQ tool.
In this scenario, how do you access the data that would have been sent using the AutoSupport feature?
When AutoSupport is not automatically sending reports to NetApp's ActiveIQ tool, you can manually collect the support data using SANtricity System Manager.
The manual collection involves generating a support bundle that includes all necessary logs and system information.
This data can then be reviewed locally or sent to NetApp support for analysis if needed.
NetApp E-Series SANtricity System Manager Documentation.

