A firewall that was previously connected lo a User-ID agent server now shows disconnected What is the likely cause?
If a firewall that was previously connected to a User-ID agent server now shows disconnected, the likely cause is:
D . The firewall was upgraded to a PAN-OS version that is not compatible with the agent version
When a firewall is upgraded to a new version of PAN-OS, there can be compatibility issues with the existing User-ID agent if it is not updated accordingly. This can result in the firewall being unable to communicate with the User-ID agent, showing it as disconnected.
Palo Alto Networks - User-ID Agent Compatibility: https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-admin/user-id/user-id-agent




