Most Recent PECB ISO-IEC-20000-Foundation Exam Dumps

Prepare for the PECB ISO/IEC 20000 Foundation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PECB ISO-IEC-20000-Foundation exam and achieve success.

The questions for ISO-IEC-20000-Foundation were last updated on May 7, 2025.

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Question No. 1

What kind of request would qualify as a service request?

AA request for a design change

BA request to terminate a subscription

CA request for information

DA billing inquiry

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Correct Answer: C

Question No. 2

A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri

a. According to the standard, what must happen?

AThe release should be stopped and rejected so another team can fix it

BThe change advisory board (CAB) should meet and decide whether to deploy or not

CThe organization should decide on necessary actions and deployment

DThe operations team should make the decision to safeguard the live environment

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Correct Answer: C

Question No. 3

What is the objective of service continuity management?

ATo ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances

BTo ensure that potential service continuity issues are predicted and preventive action taken

CTo ensure that service continuity plans are tested in accordance with business needs

DTo ensure that service continuity requirements are fully defined and agreed in service level agreements

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Correct Answer: A

Question No. 4

What does ISO/IEC 20000-1 specify?

AA methodology for ensuring that service management operates at the least possible cost

BThe requirements for a service management system

CBest practice guidelines for service management

DGuidance on the application of service management systems

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Correct Answer: B

Question No. 5

How can an organization determine the effectiveness of the service level management process?

ABy monitoring service level targets

BBy defining service levels

CBy checking contracts with suppliers

DBy reporting on all incidents

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Correct Answer: A

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