Most Recent Pegasystems PEGAPCBA87V1 Exam Dumps

A journey is a high-level description of an end-to-end process that delivers value to a customer or stakeholder. A microjourney is a specific path or scenario within a journey that achieves a particular outcome or goal for a persona or role. In this case, customer obtains troubleshooting assistance is a journey, and new customer obtains troubleshooting assistance by using a call center and experienced customer obtains troubleshooting assistance by using the online forum are microjourneys. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/defining-journeys-and-microjourneys

To send a copy of the Patient visit summary view through email, you need to first create a PDF file of the view by using a Create PDF automation that references the view. Then, you need to add a Send Email step to the case life cycle and enable the option to include attachments. You can then select the PDF file as an attachment and send it to the patient's email address. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/automating-work/87/creating-pdf-files https://docs-previous.pega.com/case-management/87/sending-emails

These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send information or documents related to a case to customers, stakeholders, or other parties involved in the case. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)

These answers are correct because they achieve the behavior of creating a case ID only when the customer chooses to make changes to their membership. Temporary cases are cases that are not stored in the database until a Persist case step is reached in the case life cycle. This way, the case can be abandoned without creating any records or consuming any resources. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 4: Case Design)

This answer is correct because it adjusts the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline. The goal interval in the service level defines the desired time for completing a case or an assignment. If the goal interval is reached, an urgency value can be applied to increase the priority of the case or assignment and make it more visible in the work queue or work list. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)