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Question 1

MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.

MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.

Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

AUse an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.

BUse the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.

CUse a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.

DUse the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day

Correct answer: A

Question 2

ACreate a new autogenerated button control and alter its caption to support a shortcut key.

BCreate a new custom burton control that uses an image and uses a fixed width.

CCreate a new custom text label control set as required and uses relative widths.

DCreate a new autogenerated link control with a shortcut key and limit its obsolute width.

Correct answer: A

You are designing an accessible Pega application for French and English-language users who require assistive technologies. The application must be able to run from desktop, tablet, and mobile phone browsers. Also, several screens require the ability to save changes and refresh the screen.

Question 3

A. Increase subcase urgency based on ClaimUnit type prior to the workbasket assignment. Specialize the Service Level Rule by ClaimUnit case type.

BWhen the SLA's goal is reached, have an escalation Activity adjust the claim urgency in proportion to the average time to resolve ClaimUnit cases.

CImplement a GetNextWork solution based on case deadline and ClaimUnit type. Specialist the service Level Rule by ClaimUnity case type.

DStore the average time to complete sub case types in a table. Customize GetNextWork list view by joining to this table and use this value for ordering the results.

Correct answer: B

Question 4

What advantage does a rule-utility-function have over a rule-obj-activity?

AAbility to be circumstanced

BAbility to be saved multiple rulesets

CAbility to be directly called from a decision table

DAbility to be used to enforce security

Correct answer: C

Question 5

You oversee a medium-size development team. Some of the team members and new to Pega and are working on features in a separate branch.

What are two ways you can ensure that the rules the team creates adhere to best practices? (Choose Two)

ARun 1 rarer on each new rule in the branch that new team members check in to identify any failures in rule execution.

BLeverage the branch review feature to have senior team members validate the branch contents.

CUse Pega Log Analyzer to locate any exceptions in the branch associated with the new team members.

DReview the branch quality to identify any rules with guardrail warnings.

Correct answer: B, D

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