Questions 1 to 5 of the 73-question ITIL-4-Specialist-Create-Deliver-and-Support bank, each with its correct answer. This is page 1 of 15.
A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?
A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?
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