Most Recent PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Dumps

Prepare for the PeopleCert ITIL 4 Specialist: Create, Deliver and Support exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support exam and achieve success.

The questions for ITIL-4-Specialist-Create-Deliver-and-Support were last updated on Apr 22, 2026.

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Question No. 1

Which is often included in an Agile approach to software development?

AInformation models

BAdvanced analytics

CIntegrated service management toolsets

DCI/CD

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Correct Answer: D

Question No. 2

An organization has received complaints from customers regarding incident resolution times. The organization is using value stream mapping to visualize the activities involved in restoring service following an outage. The team has designed an optimized flow that begins with the incident being generated by a monitoring tool, and ends when service is restored. Leadership is concerned that this approach has failed to provide the insight needed to reduce delays.

Which is the BEST action this team can take to address leadership's concern?

ADetermine where work is sitting in queues

BIntroduce additional sources of demand

CCompare the map to actual activities

DAutomate repeatable work activities

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Correct Answer: C

Question No. 3

In which circumstances should an organization buy, rather than build, software?

AThe software is widely available and its features are standardized across most organizations

BThe organization is part of a regulated industry and has a strong focus on internal policies

CThe requirements of the organization are frequently changing because of rapid expansion

DThe consumers of the software have many and varied customization requirements

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Correct Answer: A

Question No. 4

A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.

What is the minimum number of different value streams that they need, in order to manage this work?

AOne value stream for resolving incidents, and a separate value stream for managing service requests

BOne value stream for the organization, and separate value streams for each supplier

COne value stream for the organization, and separate value streams for each team

DOne value stream for all activity that arrives via the service desk

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Correct Answer: D

Question No. 5

To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.

Which improvement is MOST LIKELY to improve the entire value stream?

AReducing the time spent assessing and approving changes

BDesigning a continuous integration/continuous delivery pipeline

CReducing the time it takes to provide environments for projects

DMinimizing handoffs between specialists within a development team

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Correct Answer: B

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