Most Recent PeopleCert ITIL-4-Transition Exam Dumps

Prepare for the PeopleCert ITIL 4 Managing Professional Transition exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the PeopleCert ITIL-4-Transition exam and achieve success.

The questions for ITIL-4-Transition were last updated on May 5, 2025.

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Question No. 1

Which is an example of results-based measurement and reporting?

AMeasuring and reporting the number of hours worked by service desk employees

BMeasuring and reporting the number of supplier-related interruptions to a service

CMeasuring and reporting the customer satisfaction with closed incidents

DMeasuring and reporting the cost of providing a service to customers and users

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Correct Answer: C

Question No. 2

An organization is reviewing the support of its IT services.

Which is an example of an 'outside in' approach?

AUnderstanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services

BConducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services

CAsking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements

DContacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services

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Correct Answer: B

Question No. 3

Which BEST describes the primary role of a governing body?

ATo establish and regularly review the goals cascade throughout the organization

BTo develop and regularly review IT measures and metrics

CTo annually review and approval of IT projects to maximize business value

DTo establish and regularly review the effectiveness of risk management and internal controls

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Correct Answer: D

Question No. 4

The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance

across the whole IT department.

Which of the following will BEST help to improve staff behaviour?

ARunning safe to fail experiments that provide learning opportunities

BComparing the cost of delay' between work items to ensure that financially valuable work is prioritized

CImplementing CI/CD toots to deploy software quickly

DAdopting Kanban boards to visualise the flow of work across software development teams

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Correct Answer: A

Question No. 5

A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan

AAsk the user to communicate their needs for the chair

BAsk the user to provide feedback on a prototype of the chair

CAdopt the user's point of view of using the chair

DDecide for the user what is important for the chair

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Correct Answer: B

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