Prepare for the Salesforce Certified Sales Cloud Consultant Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.
QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Salesforce Sales-Cloud-Consultant exam and achieve success.
Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?
When migrating data and processes from one Salesforce org to another, it is essential first to set up users so they can be associated with records, email alerts, and approval processes. By initially inserting users into the new Sales Cloud org, Universal Containers can ensure that email alerts and approval processes retain their correct associations with users. This step-by-step approach preserves data integrity by aligning users with their respective records and workflow components.
For more on migrating Salesforce data and processes, see: Salesforce Data Migration Best Practices.
Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?
To understand which pages receive the highest traffic, installing the Salesforce Adoption Dashboards package from AppExchange is recommended. Here's why:
Pre-Built Insights: The Adoption Dashboards package provides pre-built reports and dashboards that track user engagement, including page views, logins, and feature usage, which helps admins quickly identify which pages are most frequently accessed.
Efficiency and Ease of Use: This package eliminates the need for custom report building and offers insights into user behavior right out of the box, making it easier for admins to monitor adoption and engagement.
Salesforce Best Practices: Salesforce recommends using adoption dashboards to measure user engagement and optimize usage. The package is specifically designed to track and improve Salesforce adoption effectively.
In summary, installing the Salesforce Adoption Dashboards package from AppExchange (Option A) provides Cloud Kicks with comprehensive, easy-to-use tools for tracking page traffic and user engagement.
The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?
To retire a Product that is associated with an Opportunity, the most efficient solution is to edit the Product record and uncheck the Active field. Here's why:
Deactivating the Product: Unchecking the Active field will effectively remove the Product from availability without requiring deletion from price books or the system. This ensures that the Product is no longer available for new opportunities but remains intact for historical records.
Salesforce Best Practices: Salesforce recommends deactivating Products when they should no longer be available for selection in new records. This method preserves data integrity while making the Product inactive for future transactions.
In summary, editing the Product record and unchecking the Active field (Option C) is the most straightforward way to retire a Product associated with existing opportunities.
Universal Containers has a fiscal year that starts in February and ends in January. The SVP of sales has reinforced how important it is to measure the sales teams' performance based on this fiscal year and has asked how Sales Cloud can support this request.
Which solution should the consultant recommend?
To align Salesforce with a fiscal year that starts in February and ends in January, updating the Company settings is the correct solution. Here's why:
Fiscal Year Configuration: In Salesforce, the fiscal year settings are configured at the company level. By setting a custom fiscal year start date, Universal Containers can ensure that all reporting and performance metrics align with their specific fiscal calendar.
Salesforce Support for Custom Fiscal Years: Salesforce allows organizations to configure both standard and custom fiscal years under Company Settings, ensuring that financial data and sales metrics reflect the correct fiscal periods.
In summary, updating the Company settings (Option C) is the recommended approach to support the SVP of sales in measuring team performance based on Universal Containers' custom fiscal year.
Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?
To measure ROI on sales and marketing efforts by location, it is crucial to track the opportunity pipeline based on both lead source and geographic location. This approach directly ties sales outcomes (opportunities) to the sources that generated those leads, offering a clear picture of ROI across different locations.
Opportunity Pipeline as an ROI Indicator: Opportunities are directly tied to potential revenue, making them a key metric for evaluating sales success. By segmenting this data by lead source and location, Universal Containers can assess which locations are generating the most valuable sales leads.
Leveraging Opportunity Data: Salesforce enables filtering and reporting on opportunities by lead source and location, which aligns with the CEO's interest in understanding ROI geographically.
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