Most Recent ServiceNow CIS-CSM Exam Dumps

Prepare for the ServiceNow Certified Implementation Specialist - Customer Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-CSM exam and achieve success.

The questions for CIS-CSM were last updated on May 5, 2025.

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Question No. 1

From a security perspective, scoping brings several benefits: (Choose two.)

AImproves instance security by limiting accessibility to other applications on the instance

BProvides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals

CIT can manage and control the pace of the CSM teams because dependencies have been put in place

DThe scope holds the records and acts as a container for the desired Customer Service Management Applications

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Correct Answer: A, D

Question No. 2

Which feature allows an agent to copy reusable messages to case or task forms to provide quick and consistent messages to users?

AQuick Messages

BQuick Actions

CResponse Templates

DTemplates

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Correct Answer: C

Question No. 3

Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)

AKnowledge Product Entitlements

BData Policy

CACL

DUser Criteria

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Correct Answer: A

Question No. 4

In the 'Action Status' column on a case list what could a red indicator dot mean? (Choose two.)

ABlocked by approval

BBlocked by case task

CBlocked internally and by customer

DBlocked by internally

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Correct Answer: C, D

Question No. 5

Entitlements specify the level of service provided to customers.

AFalse

BTrue

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Correct Answer: B

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