CIS-HAM Exam Dumps and Practice Questions

According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.

The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.

The other roles that are not the correct answer are:

A .resource_user: This is a role that grants the user the ability to view and request resources, such as hardware assets and consumables, from the service catalog or the mobile app2.

B .it_project_user: This is a role that grants the user the ability to view and participate in IT projects, such as hardware asset refresh projects, and to track the progress, costs, and risks of the projects3.

C .business_stakeholder: This is a role that grants the user the ability to view and provide feedback on the business services and outcomes that are supported by the IT assets and resources4.References:

1: Resource Manager Role

2: Resource User Role

3: IT Project User Role

4: Business Stakeholder Role

Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1

When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2

If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3

This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3

This feature helps to reduce duplicate records and simplify inventory management of consumables3

References:1:Hardware Asset Management - ServiceNow2: [Mobile Asset Receiving - ServiceNow]3: [Consumable Hardware Assets - ServiceNow]

According to the ServiceNow Hardware Asset Management documentation, the core sets of data required for effective IT asset management are:

*Manufacturers: The companies that produce the hardware assets, such as Dell, HP, Cisco, etc.

*Locations: The physical places where the hardware assets are stored or used, such as offices, data centers, warehouses, etc.

*Users: The people who own, use, or manage the hardware assets, such as employees, customers, vendors, etc.

*Models: The specific types or categories of hardware assets, such as laptops, servers, routers, etc.

According to theHardware Asset Management documentation, residual value is the estimated value of an asset at the end of its useful life.

Residual value is calculated by subtracting the depreciation from the cost of the asset, as stated in theHardware Asset Management documentation: ''Residual value = Cost - Depreciation''.

Depreciation is the amount of value that an asset loses over time due to wear and tear, obsolescence, or other factors.

Therefore, the correct answer is option C, subtract the depreciation from the cost of the asset.References:

Hardware Asset Management documentation

What is Hardware Asset Management?

The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.

The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.

The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.

The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12.References:

1:Normalization Data Services - Product Documentation: San Diego - ServiceNow

2:Normalization Data Services - ServiceNow