Most Recent ServiceNow CIS-ITSM Exam Dumps

Prepare for the ServiceNow Certified Implementation Specialist - IT Service Management exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the ServiceNow CIS-ITSM exam and achieve success.

The questions for CIS-ITSM were last updated on May 3, 2025.

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Question No. 1

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

AModify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date

BUpdate the incident_close UI action script

CFrom the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes

DModify the Incident Lifecycle flow to expire after 7 days

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Correct Answer: A, D

Question No. 2

What is the trigger for the Change - Normal - Assess Flow?

AA Change request using the Normal Change model is moved to the Assess state

BA Change request using the Normal Change model is Assigned to a group

CA Change request using the Normal Change model is created

DA Change request using die Normal Change model is Low Risk and is moved to the Assess state

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Correct Answer: A

Question No. 3

When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

AEditors

BItem Admins

CAuthors

DItem Owners

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Correct Answer: A

The Editors field in ServiceNow Service Catalog creation specifies who has permissions to create, modify, and publish items within the catalog. Editors have the rights to manage the content and structure of the catalog, ensuring that only authorized users can perform these actions.

For details, refer to the Service Catalog Management documentation.

Question No. 4

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

AKnowledge article

BContent object

CHow to document

DInformation item

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Correct Answer: A

Question No. 5

Which property on an order guide will pass variables from one item to another item with equivalent variables?

ACascade Variables

BShare Variables

CWaterfall Variables

DMirror Variables

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Correct Answer: A

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