Most Recent ServiceNow CSA Exam Dumps

In ServiceNow Access Control Rules (ACLs), if an administrator wants to grant access to all rows and all fields of a custom table (e.g., customer table) to specific roles (customer_table_admin and customer_table_user), they should create an ACL rule using the format:

tablename.*

For the Customer Table, the correct ACL format is:

customer.*

This rule allows both customer_table_admin and customer_table_user full access to all fields and records in the customer table.

Why Are Other Options Incorrect?

A . customer.all

Incorrect syntax; ServiceNow does not use .all in ACL rules.

C . customer.field

This would apply only to a specific field, not all rows and fields.

D . customer.none

No such ACL naming convention exists in ServiceNow.

ServiceNow CSA Documentation -- Creating and Managing ACL Rules

ServiceNow Product Documentation -- Table-Level and Field-Level ACLs (https://docs.servicenow.com)

The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.

ServiceNow Product Documentation:Configuration item relationships in the CMDB -https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/c_CIRelationships.html

ServiceNow Community:How to display dependencies for CIs in the Dependency View -https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-map/m-p/410421

In ServiceNow, a task is a record that represents work that needs to be completed. It follows a lifecycle where it is:

Created -- A task is generated, either manually or automatically (e.g., an incident, change request, or problem record).

Worked Upon -- Users perform necessary actions, update statuses, and progress the task towards resolution.

Closed -- Once completed, the task reaches a closed state, indicating that no further action is needed.

Key Features of a Task:

Tasks in ServiceNow are derived from the Task [task] table.

Common task-based records include Incidents, Change Requests, Problems, and Service Requests.

Tasks follow a defined workflow and state transitions (e.g., New Work in Progress Resolved Closed).

Why Other Options Are Incorrect:

A . Report:

A report is a visualization of data and does not follow a lifecycle involving work or closure.

B . Workflow:

A workflow defines process automation and the movement of tasks, but it is not something that gets 'worked upon' directly like a task.

C . Event:

Events are system-generated triggers that notify or automate actions, but they do not have a structured lifecycle like a task.

Reference from CSA Documentation:

ServiceNow Documentation: Task Management in ServiceNow

CSA Exam Guide: Covers task records as fundamental entities that go through a lifecycle.

Thus, the correct answer is D. Task .

The knowledge_admin role in ServiceNow provides the ability to manage multiple knowledge bases. This includes creating, editing, publishing, retiring, and configuring settings for knowledge bases and articles.

Why knowledge_admin?

Manages all knowledge bases in the instance.

Has permissions to create, edit, and delete knowledge bases.

Can assign knowledge base-specific roles such as knowledge_manager or knowledge_editor to users.

Controls workflows, article approvals, and permissions for knowledge management.

Incorrect Options Explained:

A . knowledge_base_admin -- This is not a valid ServiceNow role.

B . kb_admin -- This is not an officially recognized role in ServiceNow.

C . sn_kb_admin -- This role does not exist in the default ServiceNow configuration. The correct role is knowledge_admin.

Reference:

Knowledge Management Roles -- ServiceNow Docs

Managing Knowledge Bases in ServiceNow

In ServiceNow, a Task is a fundamental record type that represents work that needs to be completed. Tasks can be assigned to users or groups, tracked through various states, and eventually marked as closed when the work is completed.

Event (A) refers to a system-generated log of an occurrence (e.g., an email sent or a user action), but it is not a record that moves through states like a task.

Report (B) is used for analyzing and visualizing data but does not track work progress.

Flow (D) refers to Flow Designer flows, which automate processes but are not individual work items themselves.

Tasks are widely used across ServiceNow applications, such as Incident Management, Change Management, and Service Requests, to track and manage work.

Reference: ServiceNow Platform Fundamentals -- Task Management Concepts