The Splunk SPLK-3002 exam is the certification test for the Splunk IT Service Intelligence Certified Admin credential. It is designed for professionals who install, configure, manage, and troubleshoot ITSI in real-world environments. This exam matters because it validates the skills needed to design services, work with notable events, glass tables, and anomaly detection, and support operational visibility with confidence. Passing it shows that you can handle both the technical setup and the day-to-day administration of ITSI.
| # | Exam Topics | Sub-Topics | Approximate Weightage (%) |
|---|---|---|---|
| 1.0 | Introducing ITSI | ITSI purpose, core concepts, architecture overview | 4% |
| 2.0 | Glass Tables | Dashboard layout, visual elements, service health views | 6% |
| 3.0 | Managing Notable Events | Event lifecycle, triage actions, prioritization and status handling | 7% |
| 4.0 | Investigating Issues with Deep Dives | Deep dive analysis, drilldowns, issue investigation workflows | 6% |
| 5.0 | Installing and Configuring ITSI | Deployment steps, initial configuration, environment setup | 8% |
| 6.0 | Designing Services | Service structure, service modeling, health design planning | 8% |
| 7.0 | Data Audit and Base Searches | Data validation, base search creation, source verification | 6% |
| 8.0 | Implementing Services | Service creation, configuration steps, operational rollout | 7% |
| 9.0 | Thresholds and Time Policies | Threshold setup, time windows, policy tuning | 7% |
| 10.0 | Entities and Modules | Entity management, module usage, data relationships | 6% |
| 11.0 | Templates and Dependencies | Template design, dependency mapping, reuse strategies | 6% |
| 12.0 | Anomaly Detection | Anomaly models, detection logic, alert interpretation | 7% |
| 13.0 | Correlation and Multi KPI Searches | Correlation searches, KPI combinations, search logic | 8% |
| 14.0 | Aggregation Policies | Aggregation rules, rollup behavior, performance considerations | 6% |
| 15.0 | Access Control | Roles, permissions, visibility and administrative access | 5% |
| 16.0 | Troubleshooting ITSI | Common issues, diagnostics, configuration and data problems | 8% |
| Total | 100% | ||
This exam tests practical ITSI administration skills, not just memorization. Candidates should understand how to configure services, manage data, tune thresholds, work with notable events, and troubleshoot common ITSI issues. It also checks your ability to connect concepts across the platform, such as correlation, anomaly detection, and access control. Strong hands-on familiarity with ITSI workflows is important for answering scenario-based questions accurately.
QA4Exam.com offers Exam PDF materials with actual questions and answers, plus an Online Practice Test built to help you prepare efficiently for the Splunk SPLK-3002 exam. The practice test gives you a real exam simulation so you can get used to the question style, pacing, and time management before test day. The questions are updated, and the answers are verified to support focused preparation with less guesswork. Using both formats together helps you review key topics, identify weak areas, and build confidence for a first-attempt pass.
This exam is intended for candidates pursuing the Splunk IT Service Intelligence Certified Admin certification and for professionals who administer ITSI in operational environments.
It can be challenging because it covers installation, configuration, services, notable events, deep dives, anomaly detection, and troubleshooting. Practical understanding helps a lot.
Braindumps alone are not the best approach. You should also review the concepts and practice the exam format so you understand the topics, not just the answers.
Hands-on experience is highly useful because the exam includes practical administration topics such as services, thresholds, access control, and troubleshooting.
They are very helpful for first-attempt preparation because they provide exam-style questions, verified answers, and realistic practice, but the best results come from combining them with topic review.
QA4Exam.com offers an Exam PDF with questions and answers, along with an Online Practice Test that helps you simulate the exam and practice time management.
Yes. The online practice test is designed to help you become comfortable with pacing, which is important for completing the exam with confidence.
Which of the following items apply to anomaly detection? (Choose all that apply.)
Anomaly detection is a feature of ITSI that uses machine learning to detect when KPI data deviates from a normal pattern. The following items apply to anomaly detection:
B . A minimum of 24 hours of data is needed for anomaly detection, and a minimum of 4 entities for cohesive analysis. This ensures that there is enough data to establish a baseline pattern and compare different entities within a service.
C . Anomaly detection automatically generates notable events when KPI data diverges from the pattern. You can configure the sensitivity and severity of the anomaly detection alerts and assign them to episodes or teams. Reference: [Anomaly Detection]
Which of the following is a good use case for a Multi-KPI alert?
A Multi-KPI alert in Splunk IT Service Intelligence (ITSI) is designed to trigger based on the conditions of multiple Key Performance Indicators (KPIs). This type of alert is particularly useful when a single KPI's state is not sufficient to indicate an issue, but the correlation between multiple KPIs can provide a clearer picture of an emerging problem. The best use case for a Multi-KPI alert is therefore when comparing the values of two or more KPIs indicates an unusual condition is occurring. This allows for more nuanced and context-rich alerting mechanisms that can identify complex issues not detectable by monitoring individual KPIs. This approach is beneficial in complex environments where the interplay between different performance metrics needs to be considered to accurately detect and diagnose issues.
Which of the following applies when configuring time policies for KPI thresholds?
Time policies are user-defined threshold values to be used at different times of the day or week to account for changing KPI workloads. Time policies accommodate normal variations in usage across your services and improve the accuracy of KPI and service health scores. For example, if your organization's peak activity is during the standard work week, you might create a KPI threshold time policy that accounts for higher levels of usage during work hours, and lower levels of usage during off-hours and weekends. The statement that applies when configuring time policies for KPI thresholds is:
B . They are great if you expect normal behavior at 1:00 to be different than normal behavior at 5:00. This is true because time policies allow you to define different threshold values for different time blocks, such as AM/PM, work hours/off hours, weekdays/weekends, and so on. This way, you can account for the expected variations in your KPI data based on the time of day or week.
The other statements do not apply because:
A . A person can only configure 24 policies, one for each hour of the day. This is not true because you can configure more than 24 policies using different time block combinations, such as 3 hour block, 2 hour block, 1 hour block, and so on.
C . If a person expects a KPI to change significantly through a cycle on a daily basis, don't use it. This is not true because time policies are designed to handle KPIs that change significantly through a cycle on a daily basis, such as web traffic volume or CPU load percent.
D . It is possible for multiple time policies to overlap. This is not true because you can only have one active time policy at any given time. When you create a new time policy, the previous time policy is overwritten and cannot be recovered.
When creating a custom deep dive, what color are services/KPIs in maintenance mode within the topology view?
When creating a custom deep dive, services or KPIs that are in maintenance mode are shown in gray color in the topology view. This indicates that they are not actively monitored and do not generate alerts or notable events. Reference:Deep Dives
After ITSI is initially deployed for the operations department at a large company, another department would like to use ITSI but wants to keep their information private from the operations group. How can this be achieved?
In Splunk IT Service Intelligence (ITSI), creating teams for each department and assigning services to those teams is an effective way to segregate data and ensure that information remains private between different groups within an organization. Teams in ITSI provide a mechanism for role-based access control, allowing administrators to define which users or groups have access to specific services, KPIs, and dashboards. By setting up teams corresponding to each department and then assigning services to these teams, ITSI can accommodate multi-departmental use within the same instance while maintaining strict access controls. This ensures that each department can only view and interact with the data and services relevant to their operations, preserving confidentiality and data integrity across the organization.
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