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An administrator working with the VMware Workspace ONE UEM product suite is encountering issues when try.ng to enroll .OS devices us.ng basic users. Wh.ch VMware Workspace ONE UEM service or component logs should be gathered by the administrator to determine a root cause?
The VMware Workspace ONE UEM service or component logs that should be gathered by the administrator to determine a root cause are Device Services logs. Device Services is a component of Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If iOS devices are unable to enroll using basic users, it could indicate that there is a problem with Device Services configuration, connectivity, or synchronization. The administrator should gather and analyze the Device Services logs to identify and troubleshoot the issue.
An organization administrator started utilizing VMware Workspace ONE UEM to configure emails clients on managed Android, OS, and Windows devices. Windows and Android users can access their email inboxes. iOS device users are able to check in, but their email inbox fails to load:
What is the most likely cause of this issue?
The organization's Apple Push Notification certificate expired. The Apple Push Notification certificate is a certificate that allows Workspace ONE UEM to communicate with iOS devices using push notifications. Push notifications are required for iOS devices to check in and receive email configuration profiles from Workspace ONE UEM. If the Apple Push Notification certificate expires or becomes invalid, iOS devices will not be able to check in or receive email configuration profiles, and their email inbox will fail to load. The administrator should check and renew the Apple Push Notification certificate if needed.
New information security requirements were put in place where remote access of any device must have a user present, and the user must consent to many of the remote actions Which VMware Workspace ONE Assist Agent mode will meet this requirement?
Where should the logging level for AirWatch Cloud Connector be changed?
The logging level for AirWatch Cloud Connector should be changed in the CloudConnector.exe.config file. This file contains various settings for ACC (AirWatch Cloud Connector), such as logging level, proxy settings, service URLs, and so on. The administrator can edit this file to change the logging level for ACC from default to verbose or debug, which can provide more detailed information for troubleshooting purposes.
An administrator is having issues enrolling a new user's device into Workspace ONE UEM.
Which two log files can be reviewed to understand what may be the underlying issue for the enrollment error? (Choose two.)
The two log files that can be reviewed to understand what may be the underlying issue for the enrollment error are Enrollshortcut.log and Device Management log. Enrollshortcut.log is a log file that records the enrollment process of devices using the Intelligent Hub app. Device Management log is a log file that records the device management events, such as enrollment, unenrollment, commands, profiles, and policies. These log files can help identify and troubleshoot any errors or issues related to device enrollment.
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