Most Recent Avaya 6210 Exam Dumps

Prepare for the Avaya Aura Contact Center Implementation Exam exam with our extensive collection of questions and answers. These practice Q&A are updated according to the latest syllabus, providing you with the tools needed to review and test your knowledge.

QA4Exam focus on the latest syllabus and exam objectives, our practice Q&A are designed to help you identify key topics and solidify your understanding. By focusing on the core curriculum, These Questions & Answers helps you cover all the essential topics, ensuring you're well-prepared for every section of the exam. Each question comes with a detailed explanation, offering valuable insights and helping you to learn from your mistakes. Whether you're looking to assess your progress or dive deeper into complex topics, our updated Q&A will provide the support you need to confidently approach the Avaya 6210 exam and achieve success.

The questions for 6210 were last updated on May 2, 2025.

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Question No. 1

For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

AAvaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

BCustomers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2 operating system.

CAvaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

DA Microsoft Windows Server 2012 R2 operating system product key is required.

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Correct Answer: B, C, D

Question No. 2

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

AError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

BError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

CError! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

Dhttps://support.avaya.com web site

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Correct Answer: D

Question No. 3

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

AA multimedia suffix is added to the skillset name.

BA multimedia prefix is added to the skillset name.

CA multimedia disposition code is added to the skillset.

DMultimedia is added to the skillset name.

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Correct Answer: C

Question No. 4

In Contact Center Release 7, Contact Center Manager Administration (CCMA) stores information in a Cache Database.

Which three statements regarding the Cache database are true? (Choose three.)

AIt simplifies the overall solution as all components use a common database.

BAvaya Aura Contact Center Release 7 updates the version of Cache 2015 to Intersystem Cache.

CThe Cache database technology supports database shadowing for fault tolerant and mission critical solutions such as AACC.

DAll data is now replicated and there is no need for a CCMA backup and restore.

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Correct Answer: A, C, D

Question No. 5

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

ACustomized Web pages, displays to the customer.

BA set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.

CCustomized Web pages, with customized look and feel, and business logic must be created by the customer.

DThe External Web server determines the skillset and priority assigned to the contact.

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Correct Answer: B

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