The CompTIA 220-1202 - CompTIA A+ Certification Exam: Core 2 is part of the CompTIA A+ certification path and is designed for candidates building core IT support skills. It focuses on practical knowledge in security, software troubleshooting, operating systems, and operational procedures. This exam is important for aspiring support technicians, help desk professionals, and entry-level IT specialists who want to validate job-ready skills. Passing it helps demonstrate that you can support common workplace technology issues with confidence.
| # | Exam Topics | Sub-Topics | Approximate Weightage (%) |
|---|---|---|---|
| 1 | 1.0 Operating Systems | Windows features and tools, Linux and macOS basics, command line utilities, system configuration | 31% |
| 2 | 2.0 Security | Authentication methods, malware prevention, physical security, device and data protection | 25% |
| 3 | 3.0 Software Troubleshooting | Common application issues, OS performance problems, startup and boot errors, malware-related symptoms | 23% |
| 4 | 4.0 Operational Procedures | Documentation practices, safety and professionalism, communication, change management and best practices | 21% |
The CompTIA 220-1202 exam tests whether candidates can apply practical IT knowledge in real support scenarios. It measures your ability to identify issues, troubleshoot software problems, work with operating systems, and follow secure operational procedures. The exam expects more than memorization, so hands-on understanding and decision-making skills are important. Candidates should be ready for task-based questions that reflect everyday technical support work.
QA4Exam.com offers Exam PDF materials with actual questions and answers, plus an Online Practice Test that helps you prepare for the CompTIA 220-1202 exam in a realistic way. The content is designed to simulate the real exam experience so you can get familiar with question patterns and improve your confidence before test day. Verified answers help you review key concepts more effectively and focus on the areas that matter most. The practice test also helps you manage time better by training you to answer questions within the expected exam pace. With up-to-date questions and a focused study format, you can prepare more efficiently and improve your chances of passing on the first attempt.
Yes, CompTIA 220-1202 is the Core 2 exam in the CompTIA A+ certification path.
It is intended for candidates pursuing entry-level IT support roles, help desk positions, and technical support careers.
The exam can be challenging because it tests practical knowledge in security, troubleshooting, operating systems, and operational procedures.
Braindumps can help with question familiarity, but hands-on understanding and review of the concepts are still important for reliable exam success.
Hands-on experience is helpful because the exam focuses on practical troubleshooting and operational decision-making, but structured study materials can also support your preparation.
The Exam PDF and Online Practice Test are strong study tools, and combining them with concept review can improve your overall readiness.
They provide real exam simulation, verified answers, up-to-date questions, and time management practice so you can study with more focus and confidence.
QA4Exam.com provides an Exam PDF with questions and answers and an Online Practice Test for interactive exam preparation.
A technician is replacing a rack-mounted UPS. Which of the following should the technician consider?
The correct answer is B. Getting assistance to lift the hardware. A rack-mounted UPS can be very heavy because it contains one or more internal batteries. When replacing or installing heavy rack-mounted equipment, the technician must consider personal safety and proper lifting techniques before performing the work. The Sybex practice-test explanations state that a UPS, also called a battery backup, can range in size from a small unit to equipment as large as an entire server rack, and it contains batteries and fuses used to provide power protection during power problems. The same source also explains that technicians should bend at the knees, lift with the legs, observe weight limitations, and use a partner lift or cart when needed. Compressed air is related to cleaning, not replacing a UPS. Low-voltage regulations and fire suppression systems may be relevant to facility planning, but the immediate safety concern when replacing rack-mounted hardware is safe lifting and handling.
A user is experiencing issues with outdated images while browsing websites. Which of the following settings should a technician use to correct this issue?
Outdated images and website data often result from cached files in the browser. The Internet Options panel in Windows (specifically under the General tab) allows users to clear browsing history, including cached images and files, which forces the browser to load the most current versions of web content.
A . Administrative Tools is used for advanced system management, not browser settings.
B . Windows Defender Firewall controls network traffic and security rules, not caching.
D . Ease of Access provides accessibility features for users with disabilities --- unrelated to web browsing issues.
CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common software and application issues.
Study Guide Section: Internet Options and browser cache clearing for display issues
Which of the following must be followed during incident response to ensure the collected evidence is properly handled and accounted for?
The correct answer is D. Chain of custody process, because chain of custody ensures that evidence collected during an incident response is tracked, preserved, and legally defensible. It documents who collected the evidence, when it was collected, how it was stored, and who accessed it throughout the investigation.
According to the Quentin Docter -- CompTIA A+ Complete Study Guide, chain of custody is essential when evidence may be used in disciplinary actions, audits, or legal proceedings. Any gap in documentation can render evidence inadmissible.
The Travis Everett & Andrew Hutz -- All-in-One Exam Guide explains that chain of custody provides accountability and prevents claims of evidence tampering. Each transfer of evidence must be logged and verified.
The Mike Meyers / Mark Soper Lab Manual clarifies that while order of volatility determines the sequence of data collection, it does not track ownership or handling. Data integrity best practices ensure evidence is not altered, but they do not provide a record of custody.
Because the question focuses on handling and accountability, the required process is chain of custody, making D the correct answer.
A user reports getting a BSOD (Blue Screen of Death) error on their computer at least twice a day. Which of the following should the technician use to determine the cause?
Event Viewer is the primary tool used to investigate system-level errors and logs, including BSODs. When a BSOD occurs, Windows logs the error codes and associated system behavior under ''System'' logs in Event Viewer. This allows the technician to review crash events, identify error codes (e.g., STOP codes), and pinpoint hardware or driver issues.
B . Performance Monitor is used for real-time performance tracking and trend analysis, not crash logs.
C . System Information displays system specs but not crash logs or events.
D . Device Manager shows device status and driver issues but doesn't retain error logs related to BSODs.
CompTIA A+ 220-1102 Objective 3.1: Given a scenario, troubleshoot common Windows OS problems.
Study Guide Section: Troubleshooting BSODs using Event Viewer and system logs
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A user renames a .txt file to an .xml file. Windows Explorer shows the filename as Document.xml, but the file properties still show the type as Text Document (.txt). Which of the following controls enables the user to correctly change the file type?
The correct answer is D. Hide extensions, because Windows File Explorer hides known file extensions by default, which can cause confusion when renaming files. When extensions are hidden, a user may unknowingly change only the visible filename and not the actual file extension.
The Quentin Docter -- CompTIA A+ Complete Study Guide explains that Windows uses file extensions to determine file type associations. If file extensions are hidden, renaming a file from Document.txt to Document.xml may actually result in Document.xml.txt, even though only Document.xml is displayed.
The Travis Everett & Andrew Hutz -- All-in-One Exam Guide states that to properly change a file's extension, users must enable ''File name extensions'' in File Explorer. This allows the user to see and modify the true extension, ensuring the operating system recognizes the correct file type.
The Mike Meyers / Mark Soper Lab Manual reinforces that options such as indexing, personalization, or formatting do not affect how Windows interprets file types. Only visibility of file extensions allows accurate renaming.
Therefore, disabling the ''Hide extensions for known file types'' setting is required to correctly change the file type, making D the correct answer.
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